Shipping Policy

We want customers to know what to expect when ordering from our online store. The following information describes our typical shipping and delivery process.

1. Order Processing

We start preparing orders once payment has been confirmed. Processing time may vary depending on the product, destination, holidays and order volume. Customers will be notified if an unexpected delay materially affects their order.

2. Delivery Time

Our usual delivery estimate is 7–10 business days. Business days generally exclude weekends and public holidays. Specific delivery estimates shown on a product page or at checkout take precedence. Delivery times are estimates unless a binding delivery date is expressly agreed.

3. Shipping Destinations and Charges

We ship to destinations offered at checkout. Any shipping fee is shown before an order is placed. We do not promise free worldwide delivery unless it is expressly displayed for the destination and order in question.

4. International Fulfilment and Customs

Orders may be fulfilled by logistics partners outside the customer's country. Customs clearance and international transport can occasionally affect delivery. Applicable taxes, customs duties and import processing charges depend on the destination and agreed shipping terms. We will disclose any charges to be borne by the customer as required by law. Customers should not assume that all potential import charges are included unless this is expressly stated at checkout.

5. Tracking Information

When tracking becomes available, we will send a shipping update with the relevant tracking details. Some carriers may need time to display the first movement. Customers can contact support if tracking does not update for an extended period.

6. Delays, Damage and Missing Parcels

If delivery is unusually delayed, a parcel appears lost, or goods arrive damaged, contact us at yamiaoffice@gmail.com and include your order number. We will check the matter with our fulfilment and delivery partners and explain the available options. Mandatory consumer rights relating to delivery, loss and defective goods remain unaffected.

7. Delivery Address

Please provide an accurate, complete address and appropriate contact details at checkout. If you discover a mistake, notify us as soon as possible. We will try to amend it before dispatch, but changes are not always possible after shipment. Any customer liability for additional costs is subject to applicable consumer law.

8. Returns and Exchanges

Returns are handled under our Refund & Returns Policy and Right of Withdrawal information. Please do not send returns to the registered US business address. Contact customer support for the correct return address.