Refund & Returns Policy

We want the returns process to be clear. This policy explains how to contact us, send goods back and receive a refund. It does not limit any statutory consumer rights.

1. Your 14-Day Right of Withdrawal

Eligible consumers, including those protected by EU distance-selling law, generally have 14 days from receiving their goods to notify us that they are withdrawing from the purchase, without having to give a reason. Different rules may apply to orders delivered in parts and to legally exempt goods. Please read our separate Right of Withdrawal information for the full procedure and exceptions.

2. How to Start a Return

Send an email to yamiaoffice@gmail.com stating your order number and that you wish to return the goods or withdraw from the contract. We may ask for the reason to help improve our service, but you do not have to give one to exercise a statutory right of withdrawal.

We will provide the correct return address and practical shipping instructions. 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States of America (USA) is not our returns address. Keep evidence that you communicated your withdrawal in time.

3. Returning the Goods

Where the statutory right of withdrawal applies, send the goods back within 14 days after notifying us of your withdrawal. Please use appropriate packaging to protect the goods and keep the shipping receipt and tracking number. Original packaging is helpful but is not automatically a condition for the statutory right of withdrawal.

4. Cost of Return Shipping

For a standard change-of-mind withdrawal, the customer generally pays the direct return shipping cost where permitted by law and where this has been disclosed before purchase. Where a product is defective, incorrect or otherwise non-conforming, the customer's applicable statutory rights and the seller's legal obligations take priority. No flat handling or restocking fee will be deducted from a statutory withdrawal refund.

5. Refund Method and Timing

For a valid statutory withdrawal, we refund the payments covered by the right of withdrawal, including standard outbound shipping charges where required, without undue delay and no later than 14 days after receiving the withdrawal notice. We may withhold the refund until we receive the goods back or the customer provides evidence of having sent them, whichever comes first. The refund is made using the original payment method unless the customer expressly agrees otherwise; no refund fee is charged.

Your payment provider may require extra processing time before a credit becomes visible.

6. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact yamiaoffice@gmail.com with the order number and a short description. Photos may help us resolve the issue more quickly, but statutory rights will not be denied merely because photos are unavailable. Depending on applicable law and the circumstances, the solution may be repair, replacement, price reduction or refund.

7. Exceptions and Sale Items

Statutory exceptions can apply, for example to clearly personalised goods or certain sealed hygiene products after the seal is removed. A sale price or a “Final Sale” label alone does not automatically remove statutory withdrawal or warranty rights. Handling beyond what is necessary to inspect the goods may lead to a legally permissible deduction for diminished value.

8. Uncollected and Undeliverable Parcels

If a parcel cannot be delivered or is not collected, contact us to find a solution. We will assess any reshipping or other costs in light of the circumstances and applicable law. This does not automatically eliminate statutory cancellation, refund or warranty rights.